Indian Railways Canteen ripping off passengers, absurd rates charged

The Indian railways canteen has been ripping off passengers by charging them more than the printed MRP rates with some products do not have any printed rates. Rates are fixed randomly.This information has been revealed by a passenger travelling from Goonda to Mumbai by Khusi Nagar Express by train no 11016 on 11/02/2015.The Meals on Wheels canteen of the India railways have been always charging more than the MRP rate of any product sold by them.
According to Nasir Manihar who was travelling by sleeper class had bought a bottle of mineral water of one liter, for RS 20. There was no MRP rate published on the bottle. In the next bottle he bought the MRP rated was printed of RS 15 but was again charged RS 20.. Only when he raised a voice did they returnRSs 5 on a 20 rupee denomination.
Now on the third bottle purchased Nasir warned that he would only pay on the MRP rate the canteen man brought a bottle of the same company where the MRP was printed RS 20. The name of the company printed on the bottle was Oasis. As per our research the company itself is fake as the print does not match with the original bottle. Three different rate for three bottles of mineral water. One could imagine the corruption going on. Tea was charged Rs 10 when the actual rate is Rs 7 that is also assumed price as there is no provision was producing a menu before an order is taken.. A Seven Up bottle of MRP Rs 34 was charged RS 40. It is also to be noted that the canteen staff do wear any uniform and badge which is difficult for the passenger to find out if he is genuine canteen staff or not.
As the rates were going haywire Nasir demanded the complaint book of the railways. The canteen manager came and pleaded with Nasir to not file a complaint. He promised to refund his money that was charged extra, at this point Nasir demanded to return the extra amount taken from all passengers on board. He refused this condition so Naseer finally lodged a complaint.
The mineral water company Oasis’ is not a popular brand in the market . How can a company have different rates for the same quantity of one liter. What is nexus between Oasis Mineral Water Company and the Indian Railways Canteen. Charging extra amount on every product sums up to a big amount of money. The quality of the water needs to be checked by the quality control. We bring the attention of the railways authority to seriously look into the water.
70%he catering service of the Indian Railways is covered by this particular catering service. When Nasir demanded to lodge a complaint the canteen staff replied that there would no hearing on this complaint as the canteen management would bribe the railway authorities with a big amount of money
These varying rates in small commodities amount to a huge sum when calculated in a big volume. Passengers would normally not complain for small amounts which would make his trip unpleasant.